- About this Policy
1.1 This policy explains when and why we collect personal information about our guests, how we use it and how we keep it secure and your rights in relation to it.
1.4 We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.
- Who are we?
2.1 We are Endeavour House Bed and Breakfast of Cowes PO317EG (“Endeavour House”) of which Mrs Barbara Harrison is the proprietor. She can be contacted at this address ie Endeavour House 47Mill Hill Road Cowes Isle of Wight PO31 7EG.
- What information we collect and why.
|Type of information||Purposes||Legal basis of processing|
|Guests name, address, telephone numbers, e-mail address(es).||Managing the Guests accommodation and bookings at Endeavour House.
For communications with our Booking Partners and systems providers in connection with all aspects of Guest’s bookings.
|Performing the contract for accommodation services with our Guests and Booking Partners.
For the purposes of our legitimate interests in operating Endeavour House.
|Bank account and card details of the Guests or other person making payment to Endeavour House.||Receiving payment for accommodation services and managing the Guests booking, and as necessary for the provision of accommodation services.||Performing Endeavour House’s contract with the Guest.|
|Bank account details of persons to whom payments are made.||Remitting payment of invoices to suppliers and providers.||Performing Endeavour House’s contract with suppliers and business or booking partners|
- How we protect your personal data
4.1 We will not transfer your personal data outside the EU without your consent.
4.2 We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.
4.3 Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.
4.4 For any payments which we take from you online we will use a recognised online secure payment system.
4.5 We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.
- Who else has access to the information you provide us?
5.1 We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law or as set out in the table above or paragraph 5.2 below.
5.2 We may pass your personal data to third parties who are booking partners or service providers, agents and subcontractors to us for the purposes of completing tasks and providing services to you on our behalf. However, we disclose only the personal data that is necessary for the third party to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.
5.3 How long do we keep your information?
5.4 We will hold your personal data on our systems for as long needed to fulfil your accommodation booking and for as long afterwards as is necessary to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations e.g. compliance with tax requirements and exemptions, and the establishment exercise or defence of legal claims.
5.5 We securely destroy all financial information once we have used it and no longer need it.
- Your rights
6.1 You have rights under the GDPR:
(a) to access your personal data
(b) to be provided with information about how your personal data is processed
(c) to have your personal data corrected
(d) to have your personal data erased in certain circumstances
(e) to object to or restrict how your personal data is processed
(f) to have your personal data transferred to yourself in certain circumstances.
6.2 You have the right to take any complaints about how we process your personal data to the Information Commissioner:
0303 123 1113.
Information Commissioner's Office
Cheshire SK9 5AF
For more details, please address any questions, comments and requests regarding our data processing practices to Mrs Barbara Harrison, 47 Mill Hill Road, Cowes, Isle of Wight PO31 7EG.